FAQ - The Glass Fox

FAQ

We accept Visa, Master Card, Discover & American Express as well as Paypal.

Yes, on all items that have personalization as an option the price includes the personalization. The only other charges are sales tax if your order is being shipped to Michigan, and shipping charges (see shipping info for the cost of shipping).

All designs and personalization is done by with laser engraving. So the designs and personalization will never fade or rub off.

We ship most completed orders in 5 business days. It takes UPS 1-5 business days to deliver your order (depending on which state it is being shipped to, see map in shipping info). So from the time of ordering to the time of delivery is usually 10 business days or less.

We do not include any invoices with the order. The only item included with the gift is an optional free gift note card to tell them who the gift is from.

We are located in Michigan and are open 9:00AM until 5:00PM Eastern Standard Time. If you get our voice mail during our business hours, it means that we are helping other customers or the production staff. Please leave a message and we will contact you asap. You can also email us anytime, we respond to emails quickly. If you email after hours, we will respond first thing in the morning.

Yes, you can pay by check or money order. You can print the the order form from our website after you fill in the personalization. Then mail it along along with a check (be sure to included the cost of shipping and sales tax of 6% if the item is being shipped to Michigan). Mail it to The Glass Fox, 701 E South Street Suite 215, Lansing MI 48910. Allow enough time for the letter to be delivered and for the check to clear, as well as the time to personalize the item and ship it. You can also call to place your order before mailing a check, in which case we will wait until we receive the check to process your order.

The lids do not have a plastic seal. The lid is heavy and fits to the jar so well that a plastic seal is not necessary. They really do keep baked goods fresh.

Unfortunately personalized items can not be returned, do to the fact that we wouldn’t be able to resell the item. We will replace any item that is flawed or doesn’t work properly (like a clock). We only use high quality items for this reason.

In most cases we can bump up an order so that it ships sooner. All of the expedited shipping options are available (UPS Next Day, 2 Day, 3 Day Select). If you need your order to arrive sooner, we recommend you call us (1 800 927 4131) and we will ship it with enough time so that arrives on time. If you need expedited shipping (Next Day, etc.) please call or email for a price, the price varies (due to the weight, size of box, and destination), so we will need to know what the items are and zip code of the shipping address. We would then be able to give you a price.

We pack our items very well and rarely get damage. If you do have an item arrive damaged, please keep the item and the packing material. We will contact UPS and make a claim, so they may want to inspect it or issue a call tag to pick it up. We will ship a replacement asap.

It’s rarely happens, but on occasion we make mistakes. If we’ve made an error, we will engrave a new item and ship it to you at no cost. However, if there is error in the text you provided us, then we will have to charge you to engrave a new product. We save all layouts, so we are able to verify the error and ship a replacement out immediately. We may request to have the item with the mistake sent back, but we will pay for the pickup and shipping costs.

If you notice the mistake after you receive your order confirmation, contact us asap. If your order hasn’t been engraved yet, we will be able to correct it.

At this time we only ship to the U.S. It’s possible to ship to other countries, but the shipping costs tend to be quite high.

We do not gift wrap, but you can choose gift boxing as an option on selected items. The cost is $8.95 and includes a white gloss box with your gift carefully wrapped in tissue paper and bubble wrap if necessary.