The Glass Fox StoryThe Glass Fox is located in Bath, a picturesque hamlet in Michigan's lower peninsula. We do all of the glass etching shown on the website in house overlooking a tranquil lake. This is where our glass etching artisans do the beautiful work shown on our website. After the final inspection of each item, our shipper carefully packages your order for UPS to deliver throughout the USA and Canada. We have been etching glass since 1985 and online since 1999. In addition to providing personalized gifts for thousands of customers over the years, we have done gift items for four of Michigan's Governors, for presentation to visiting government and business dignitaries from around the world. We pride ourselves on our high standard of quality and customer service. All orders are processed through Yahoo! Store's secure site so your information is kept safe.
Our hours are 8:00AM - 6:00PM Monday - Friday, Eastern Standard Time.
How do you order from our site?All of the gift items listed in our store are organized into categories, and these categories are listed on the left-hand side of every page on our site ("christmas ornaments, barware, etc"). To look inside a category, click twice on it with the left mouse button. Once inside each category, you'll find a photograph and item name for every piece listed in that category. To learn details about an item, click twice (also known as "double-clicking") on the underlined name of the item with the left mouse button.
To enlarge a photo of an item, double click on it with the left mouse button.
All items on our site are represented by a photo and a descriptive text (paragraph) which describes the dimensions of the item, what it's made from (glass, crystal, ceramic, etc), and its design details. Many items have lettering style choices and where applicable examples of these are shown beside the photo of every item. DIRECTLY BENEATH the descriptive paragraph for every item are boxes with captions explaining each ("gift card message" "name of couple" "year established", etc) THIS IS WHERE YOU ENTER YOUR PERSONALIZED INFORMATION. You can "click" into these boxes and type information here.
If you hit the ADD TO CART button before entering your personalized info, the item will enter your shopping cart without all necessary personalization information. Should you not notice this, and you go ahead and buy the item, you would receive a call or an email from us regarding the missing information.
If you happen to notice that your shopping cart item does not include any personalized information, simply delete the item from your shopping cart (there is usually a button labeled "delete item" or something similar to this), hit the "return for more shopping" button to return you to our store (or sometimes you can use the "back" arrow in your browser window), click back to the item you wish to purchase, ENTER the PERSONALIZED INFORMATION in the boxes below the item description, and THEN hit the "Add to Cart" button.
Occasionally we hear from customers that they are confused because they are unable to enter their personalized information after they've placed the item into their shopping carts - we apologize for this confusion, but our store is designed so that ALL PERSONALIZED INFORMATION MUST BE ENTERED BEFORE SELECTING "Add To Cart".
What can I expect from The Glass Fox?
Outstanding quality and craftsmanship of products and service. If you are unhappy with the quality or condition of your item, we will replace it for you - even if it's been personalized!
Free gift boxes
Free gift cards with your custom message
Shipping rates are based on the total dollar amount of your order: Go to Shipping info to see pricing.
Expedited shipping options are: UPS Next Day Air, UPS 2nd Day Air, and UPS 3rd day select. Since the price of these options varies greatly depending on the weight, size and destination of the items, you'll need to call or email for price information. If emailing, please be sure to include the destination zip code, the item and quantity that you'll need rushed. In most cases we can rush your order at our facility and save you the extra cost of expedited shipping.
Shipping to Alaska and Hawaii is $15.50. Note, our shipping to Alaska and Hawaii is handled by the US Postal Service so shipping time may take significantly longer.
We complete your order (usually) within 5 business days of receipt of your order. THEN, we ship it from our location. UPS shipping times vary from 1-6 business days depending upon how far the destination is from Michigan. Have another shipping question? Please email us!
Do you have a question, or prefer to order directly through another person? We'll answer your email usually the same day, or call us at (800) 927-4131.
Thank you for your patronage. Our number one priority is to make you a repeat customer.
The Glass Fox
15393 Park Lake Road
E.Lansing, MI 48823
Toll Free: firstname.lastname@example.org
Enter information about how long it takes for orders to be filled from your store. Use a conservative estimate so you set buyer expectations accordingly.
Refund, Returns and Cancellation Policies:
Enter details of your refund, return, or cancellation policies (if any). Provide instructions for when and how buyers can get a refund, return merchandise, or cancel an order. Review the refund policy of other stores to get an idea of the different approaches and then create the policy that works best for your store.
Frequently Asked Questions:
Answer any questions that buyers are likely to have such as how they can check an order's status, how can they contact you if they have immediate questions, or what shipping options your store offers.
At The Glass Fox we strive to give extraordinary customer service. If you , like many do, occasionally forget to buy a gift until it's close to the needed time, please call or email us. We will do everything we can to rush your order so that it arrives on time. Our Yahoo! 5 star rating is earned by surpassing our customer's expectations. Please let us earn your repeat business.
All designs & personalizations shown on items from The Glass Fox have
been etched into the glass and are guaranteed to never fade or rub off.
Have questions or wish to order over the phone?
Please call 1-800-927-4131.
* Prices listed include personalization and all items arrive gift boxed.
* Expedited shipping options are available. Please call customer service for pricing.
* Most orders being shipped to the 48 contiguous US states will arrive within 10 BUSINESS days. Orders being shipped to Alaska and Hawaii will take longer.
* Free gift cards are available - please add your message to the order form!